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For the school office · in the portal

Inviting parents and staff

Nobody joins a school without an invitation from it. The office sends it by email, and the person finishes it themselves: a parent makes an account or signs in to their own, and a member of staff chooses their own password.

Who can do it

The owner and the office. Teachers have no invitations in the portal.

What you do

  1. A parent: from the child's page

    In Children, open the child. Under Parents, type the parent's email, choose their language (Greek, unless you choose English) and press "Invite".

  2. What the parent gets

    An email in that language, from your school by name, with a link that works for 7 days, once. The child is not mentioned. Someone with no account makes one from the link, and someone who has one signs in.

  3. While it waits

    The invitation shows under the child's parents as "Invitation waiting", with the day it is valid until. From there you send it again or cancel it.

  4. When it is accepted

    The parent appears under Parents with their name and email, and the invitation leaves the list. The acceptance is in the activity log.

  5. Staff: from Team

    In "My school", under Team, you give a name, an email and a role: Administrator or Teacher. They get an email with a link that works for 24 hours, and choose their own password. Then, in Classrooms, you put a teacher in their classes: that decides which children they see.

What you should see

The portal says the invitation was sent, and the person learns of it by email. Nothing is linked until they accept.

If something went wrong

The portal says the email could not be sent
The email did not leave. Try again in a little while. If a parent's invitation now shows as waiting, press "Send again".
The portal says too many emails were sent
One address gets up to five emails in 15 minutes. Wait, then send again.
The address was typed wrong
The invitation stays waiting and nobody answers. Press "Cancel" and invite the right address. Whoever received the wrong one learned your school's name and nothing about the child.
The invitation expired unanswered
Seven days passed. Press "Send again": it sends a new link, in the same language.
The parent says the link does not work
A link works once, and every new sending cancels the one before, so only the newest email works. Press "Send again" and ask them to open that one.
The parent signed in but sees no child
Their account has a different email from the one you invited. Invite the address of their account: their Today page names it.
A parent should no longer see the child
Press "Unlink" beside their name. From that moment they see nothing of that child. If they held the family's payment card and have no other child in that family, the card stops working.
The children came from the spreadsheet
The spreadsheet sends no invitations. The parents in it become the child's contacts. Invite each one from the child's page.
A member of staff reads that their account cannot accept
That email already has an account that cannot join the team: a parent's account, or a staff account at another school or with another role. Invite them at another address, or write to us at support@nepinest.com.

See also